We have received your request and will respond promptly. Log In. Jim Asman jlasman telus. The printer has been used for quite some time on a Unix system. I took a cable that has been used before on the Unix system and had to modify one end to convert it to a 9 pin connection that I could plug into a COM port on the back of my Windows computer.
I followed a wiring diagram that I found in the printer's user manual. I was actually going to try to make a new cable to rule out the possibility that it was a cable problem. I think my original cable is wired correctly though. If the latter, I would verify that the ports are straight RS and are not set up as a "modem" port already.
Assuming the cabling issues are resolved, then I guess the COM port settings are the other thing that is left. I have worked with Bartender before and found that many times they have printer specific drivers for specific printers. Visit their website and make sure you have the proper driver.
In fact, if you end up calling customer support their first suggestion is ALWAYS "go to our website and get the latest driver. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework. The Tek-Tips staff will check this out and take appropriate action. Click Here to join Tek-Tips and talk with other members!
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